CXO Site Lead, Customer Experience Operations - Amazon - Frisco, USA (earnings: $31,200 to $56,800/year)

Join Our Team at Amazon as a Customer Experience Operations (CXO) Site Lead

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Are you ready to be a part of a team that focuses on making the return of pick-up and packages easier for our customers at our Locker+ retail locations? At Amazon’s Customer Experience Operations, we are dedicated to providing exceptional service in a fast-paced and innovative environment. As a CXO Site Lead, you will play a crucial role in delighting our customers and representing Amazon in a positive light. Your attention to detail, ability to prioritize tasks, and commitment to customer satisfaction will be key in this role.

Key Responsibilities:

Engage with customers and lead by example for the rest of the team
Provide feedback and support to peers to resolve customer issues
Contribute to the improvement of customer experience through best practices
Identify trends and barriers to deliver a top-notch customer and associate experience
Maintain site safety and quality standards
Work in a dynamic and fast-changing environment
Perform additional duties as needed

Basic Qualifications:

Must be 18 years of age or older
High school diploma or equivalent
Experience in training others

Preferred Qualifications:

1+ years of leadership experience or 1+ years of Amazon experience
1+ years of retail or customer-facing experience or 1+ years of Amazon experience

Amazon is an equal opportunity employer and values diversity and inclusion in the workplace. We offer a competitive salary ranging from $31,200 to $56,800 per year, based on geographic location and individual qualifications. In addition to base pay, Amazon provides a comprehensive compensation package including equity, sign-on bonuses, and a range of benefits such as medical coverage and financial assistance. If you are a qualified individual with a disability and require accommodations during the application process, please visit our website for assistance.