The Coastal Partnership is seeking an experienced Practice Manager to take charge of two busy City surgeries, Beechcroft and Old Palace, following a recent restructure. This is a chance to shape the role, backed by a Reception Manager, a Senior Clinical Lead and a supportive Head Office team.

Your responsibilities

  • Lead day-to-day operations and service delivery across both practice sites
  • Manage a workforce of around 20 staff, including clinical and non-clinical teams, handling appraisals, absence and recruitment
  • Oversee complaints handling and significant incident investigations, ensuring lessons are learned
  • Maintain governance standards, CQC compliance and safeguarding processes
  • Support financial oversight of staffing budgets and resource planning

Your profile

  • Solid background in General Practice management, with an understanding of team, patient and service dynamics
  • Degree-level qualification or equivalent management experience, with evidence of ongoing professional development
  • Confidence leading multidisciplinary teams across more than one site
  • Strong grasp of workforce planning, HR processes and performance management
  • Ability to build effective relationships with PCN, ICB and wider healthcare partners
  • A leadership or management qualification (e.g. ILM Level 5) would be an advantage

The Coastal Partnership operates across seven sites spanning village, town and city settings, and is known for investing in GP, student and nurse training. Rated CQC Good, the organisation continues its transformation journey and is looking for a manager ready to bring fresh energy and local agility to this evolving health system.

If you're a forward-thinking manager who thrives on autonomy, values collaborative culture, and wants to make a genuine difference to patient care in Norwich, this could be the ideal next step in your career. Apply today and join a Partnership committed to supporting you to do your best work.